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- Contents
- Table of Contents
- Troubleshooting
- Bookmarks
Table of Contents
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Table of Contents
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FIOPTICS+, Powered by Tivo
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The Smartbar
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My Shows
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What to Watch
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Video on Demand
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Pay-Per-View
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Search
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Onepass
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Recordings
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How to Manage Storage
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Mobile Streaming App Instructions
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Available Features
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Favorite Channels
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Parental Controls
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Subtitles and Accessibility
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Mini Guide
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Universal Search
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Jump Channels
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Fioptics+ Streaming App
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Tivo Remote
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Fire TV Remote
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Android TV Remote
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Apple TV Remote
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Fioptics Internet
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Wireless Networking Equipment
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Email Setup
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Maximize Your Internet Speed
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Connected Home
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Voice
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Voicemail
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Calling Services
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Account Support
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Troubleshooting, Tips and Advice
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Frequently Asked Questions
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Your Installation
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Contact Us
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Quick Links
- 1 The Smartbar
- 2 Fioptics+, Powered by Tivo
- 3 Recordings
- 4 Tivo Remote
- 5 Android Tv Remote
- 6 Troubleshooting, Tips and Advice
- 7 Frequently Asked Questions
- Download this manual
Welcome to
Your one-stop user guide
to altafiber products and services
Table ofContents
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Table of Contents
Summary of Contents for altafiber fioptics+
- Page 1 Welcome to Your one-stop user guide to altafiber products and services...
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Page 2: Table Of Contents
Contact Us Fioptics+ Streaming App TiVO Remote Welcome to altafiber. We deliver the very best in advanced network technology, to bring you all the entertainment, information and communication you need at the speed of light. Browse, upload, share and save. Manage your home from anywhere. Tap into events and savings in your hometown. -
Page 3: Fioptics+, Powered By Tivo
WELCOME TO THE FIOPTICS+ EXPERIENCE! Fioptics+, powered by TiVo, instantly gives you total control of the TV programming you love, and much more! Unlike traditional TVs and set top boxes that get a TV signal over a coaxial cable connected to a cable wall jack in your home, your Fioptics+ streaming device gets the TV signal over a wired or wireless connection to your home network. -
Page 4: My Shows
My Shows Find. Watch. Repeat. All of your recordings and streaming videos appear in the My Shows list To get to the My Shows list from any menu screen press button and scroll to My Shows Filters in the left column of My Shows let you narrow your choices instantly As you highlight a filter, your My Shows list will update automatically Filters include TV Series, Movies, Kids, and more... -
Page 5: Video On Demand
If you don’t see the apps you selected during setup, or if you skipped that portion of setup, you can always add the apps manually You can also add other apps, games, and content you download on Google Play to this screen for direct access Simply select one of the Google Play tiles (Google Play Games, Google Play Music, etc ) to go to Google Play, and sign in using your Google user name and... -
Page 6: Pay-Per-View
TiVo device Usually, the remote is paired when you install the batteries, but if your voice is not being recognized, you may need to re-pair it See Remote Settings in the User Guide sent to your email, or by visting altafiber.com/help-center. -
Page 7: Onepass
Note: OnePass works best when your video app list is up to date, with as many apps as possible selected See altafiber.com/help-center for more details QUICK TIP OnePass works best when your video app list is up to date, with... -
Page 8: Recordings
Recordings How to set up a recording OnePass Search A OnePass search gathers every available episode of a series (whether streaming, broadcast TV, or on demand), every game or match from a specific team, or every sporting event in a league and adds them right to My Shows to watch instantly If an episode isn’t available on TV or Fioptics+ On Demand, OnePass... - Page 9 it won’t be recorded Likewise, if you choose Only SD and a show is only available in HD, it won’t be recorded » Keep At Most: Set the maximum number of recordings to be saved » Keep Until: Choose how long to keep a recording (or each episode of a repeating recording) Space Needed is the default setting, or choose As Long as Possible and your TiVo device won’t delete this episode to record something new Note that shows will be deleted automatically when they...
- Page 10 You will see this confirmation once you confirm your recording options And you will see this logo on the episode info in the guide If a series recording is desired, select “Create a OnePass” Select the series recording options you would like You can choose to include both or either linear programming and/or assets for OTT providers like Netflix, which seasons...
- Page 11 When show are actively being recorded, you will see this logo in the show info screen in the GUIDE How to initiate a single or series recording while watching a live show While watching a show, you can initiate both a single episode recordings or a OnePass series recording First, while watching a show live,...
- Page 12 How to view your recordings To View a show you have recorded, open “My Shows’ from the main Menu bar You will open your list of shows you have previously set up to record either through a single recording or OnePass recordings or Bookmarked The menu on the left of the screen can filter your show based on their...
- Page 13 How to recover a deleted recording Should you mistakenly delete recordings you will have the option for up to 3 days to retrieve them by going into the “Recently Deleted” folder under “All Shows” in the My Shows menu You will see a list of recently deleted shows Select the episode or episodes you would like to recover, the next screen...
- Page 14 How to manage recordings You will have the ability to manage their DVR recording levels by several ways First, you can manage what they keep in their DVR by setting the duration and priority a recording or series recording has over all others in the OnePass or recoding settings at the time of recording initiation You can choose how many episodes to keep of a certain show and how long to...
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Page 15: How To Manage Storage
And, if those change, you can adjust your tier either through your My altafiber account or give us a call at 513-565-9890 If you set up a recording when your storage space is almost full, you’ll receive a... -
Page 16: Available Features
» Recordings and favorite channels, all on your tablet, phone or streaming device » Log in with your My altafiber account credentials » In-home and out-of-home streaming (based on channel content rights) » Voice search for both iOS and Android mobile »... -
Page 17: Favorite Channels
» My Shows » Search » OnePass Manager » Restart & Catch Up » Content Detail Screens » To-Do List How many Mobile or Streaming devices can be registered to my account? Each account may have as many as 8 personal devices registered to the account at one time (does not include Fioptics+ set top boxes) Only 5 of these devices may stream Fioptics+ content at the same time Once a 9th personal device is registered to an account, the device that has the... - Page 18 Highlight Favorite Channels and press the OK button on the remote A list of all channels will now display To add a channel to your Favorites list, highlight it and press the OK button This will place a checkmark in the box to the left of the channel number Repeat these steps for all channels you wish to add to the list To remove a channel from the list, highlight it and press the OK button to remove the...
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Page 19: Parental Controls
Open Google Play store Search for your favorite apps and press OK to open Press OK to install on your Fioptics+ set top box Once downloaded, you can open and sign in or set up an account You will now see your new apps in the Apps and Games menu Parental Controls... - Page 20 You will be prompted to create a 4-digit PIN Enter the PIN and remember to write it down and keep it in a safe place After entering the PIN you will be asked to confirm it by re-entering it Upon re-entering the PIN, the Parental Controls will now display On-Unlocked Also, Change PIN and Disable Parental Controls will...
- Page 21 Purchase Controls You can set a PIN to control purchases by selecting Purchase Controls When you do, you are given two options: • Require a PIN to purchase • Allow purchases without a If you select Require a PIN to purchase and have not set a Purchase PIN yet, you will be prompted to enter a 4-digit PIN After entering the 4th...
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Page 22: Subtitles And Accessibility
Subtitles and Accessibility How to enable and disable subtitles while watching live TV or My Shows Enable/Disable Subtitles While viewing a live TV event or viewing a recording, press the “i” button on the remote control This will bring up the information bar Using the directional arrow keys, navigate all the way to the right and highlight Turn Subtitles &... -
Page 23: Universal Search
Favorite Channels Skip The Surfing To jump to one of your favorite channels while watching TV, press PAUSE to bring up the TrickPlay controls, then press DOWN to bring up your favorite channels Universal Search When you search or browse for movies or individual episodes of a series, your results include videos available to stream from your... -
Page 24: Tivo Remote
THE TIVO REMOTE CONTROL The TiVo button LIVE TV takes you takes you to the to live TV. Home screen. Microphone Activity light “i” shows the Info POWER button banner while turns the TV on watching a show. or off. Press and hold for accessibility INPUT selects... -
Page 25: Fire Tv Remote
Fire TV REMOTE CONTROL Microphone POWER button NAVIGATION turns the TV on Navigate or off. around menus and guides. VOICE SEARCH/ ALEXA SELECT press Does not and hold for integrate with player options. Fioptics+ Search. HOME BACK goes back to previous MENU menues one screen at a time. -
Page 26: Android Tv Remote
ANDROID TV REMOTE CONTROL Remote image used for reference only. Button placement and images may differ from TV manufacturer to manufacturer. POWER button INPUT selects turns the TV on the video or off. source. COLOR BUTTONS NAVIGATION (Red/Green/ Navigate Yellow/Blue) around menus Shortcut keys and guides. -
Page 27: Apple Tv Remote
APPLE TV REMOTE CONTROL Microphone MENU brings up NAVIGATION Home Screen Navigate while whatching around menus Video /TV. Backs and guides. out of menu screens one HOME Returns to screen at a time. AppleTV Home Screen. SIRI Does not VOLUME integrate with controls Fioptics+ Search. -
Page 28: Fioptics Internet
1 Gbps. And, enhance your home’s Internet experience with the following valuable services: Premier from altafiber includes everything you need to evolve your Internet. Its features include: Internet Security, Password Manager, Network Security, and Parental Controls for PCs, smartphones, and tablets. -
Page 29: Wireless Networking Equipment
Internet Gateway / Modem Self Installation If you are setting up a gateway / modem provided by altafiber, please follow the instructions provided with your equipment Set Up Email If you have chosen a free altafiber email account, please follow these instructions to activate: 1. -
Page 30: Email Setup
Try to match each device with its ideal connection Use wired connections for devices such as PCs, laptops, media players and gaming consoles Mobile devices and tablets are well-suited for Wi-Fi altafiber can only guarantee speeds to your gateway Check All Devices Multiple devices divvy up your bandwidth like a pie The more devices being used at one time, the more your Wi-Fi speed is divided Additionally, some devices can’t... -
Page 31: Maximize Your Internet Speed
Slow Wi-Fi Speeds There are many things that can slow down Wi-Fi Wireless gateway placement, physical barriers such as walls and appliances, and the number of connected devices will all impact your Wi-Fi speed The further the signal has to travel, or the more it has to go through and around, the slower your speed will be Materials which can interfere with the Wi-Fi in your home... -
Page 32: Connected Home
CONNECTED HOME & OFFICE To purchase the latest smart home devices, visit our Retail stores, conveniently located throughout Greater Cincinnati altafiber customers can pay for purchases over time, 0% interest, in 3, 6, 12, 18 or 24 month installments For store locations,... - Page 33 Nest Doorbell Replaces your existing wired doorbell, provides person, motion and sound alerts 4:3 head-to-toe HD video and bright, crisp images, even at night 24/7 streaming and continuous video recording Nest Thermostat Save 10-12% on heating and 15% on cooling * Nest learns the temperatures you like and programs itself Automatically turns itself down when nobody’s home to help save energy *Savings based on information found at https://nest.com/thermostat/realsavings...
- Page 34 Items shown are subject to availability, and may change over time QUICK TIP Add your Smart Home purchases to your altafiber bill, with equal monthly payments and 0% interest over 3, 6, 12, 18 or 24 months! Visit our stores for details.
- Page 35 Echo Show 10 10 1” HD screen that’s designed to move with you, video calls, recipes, and shows are always in view The speakers deliver premium, directional sound Set up compatible smart home products without a separate hub Ask Alexa to show you security cameras, control lights, and adjust thermostats Ask Alexa to play your favorite shows, music, and podcasts from Prime Video, Netflix, Amazon Music, Spotify, and more Built with multiple layers of...
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Page 36: Voice
Access your voicemail 1 Dial *966 or *11 2 Enter your password and press # If you have purchased altafiber’s Per-Line Privacy feature, dial *82 plus the access number to release your number to the voicemail system Voicemail main menu »... -
Page 37: Calling Services
Identify preselected callers with a distinctive ring or call-waiting tone » altafiber will assign you new telephone numbers You decide how you Distinctive Ring want to use them » Notify callers of your new telephone numbers »... -
Page 38: Account Support
We have a variety of features to make your services easy to manage Online Visit altafiber com/support to find out more information on all your services Check out the top questions on TV, Internet and Home Phone and ask any questions you might have about your... -
Page 39: Troubleshooting, Tips And Advice
TROUBLESHOOTING, TIPS AND ADVICE We are here to help and want you to be completely satisfied with your service If you have questions or need more information, please visit us at altafiber com/support, via SMS at 513.301.2093 or call us at 513.565.9890 Think you may be involved in an outage? Visit altafiber.com/outage-search to check status... -
Page 40: Frequently Asked Questions
When connection can be made without crossing a barrier, the altafiber Technician can lay a temporary wire (typically over grass or dirt), and later buried by our Buried Wire team See page 42 for... -
Page 41: Your Installation
FIOPTICS INTERNET ¨ Internet confirmed working by launching browser window and connecting ¨ altafiber net set as home page for ease of account and email access ¨ Email on my device (laptop/pc) set up and working properly (upon request) ¨ Premier Internet services demonstrated ¨... - Page 42 BURIED WIRE INSTALLATION In certain cases, in order to complete an installation, altafiber must run buried wire When possible, altafiber will connect your services with a temporary wire above ground, and our Buried Wire Team will visit afterward to bury the line (your presence is not required to for this visit) Here’s an example of temporary wire installation, prior to burying the line:...
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Page 43: Contact Us
» Visit altafiber.com » Scan the QR Code using your smartphone or tablet. » Visit a retail store. We have many convenient locations to serve you. Please call ahead or check altafiber.com/stores for store hours. Store Locations Anderson Twp. Kenwood... - Page 44 CB-102AF_09.2022...
