Herff Jones hiring Billing Specialist in Indianapolis, IN | LinkedIn (2024)

HERFF JONES, Billing Specialist – Indianapolis, IN

Location: 4719 W. 62nd St. Indianapolis, IN 46268

Compensation: $21.00/hour

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONESHerff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Your OpportunityThe Herff Jones Billing team is looking for a Billing Specialist to join our team in office in Indianapolis, IN.

This is a full-time, regular position with benefit eligibility including, medical, dental, vision, life, 401(k), paid time off, and additional voluntary benefits.

Standard shift is 8:00am-4:45pm.

Here's How You’ll Make An ImpactHerff Jones, A Varsity Achievement Brand, is looking to hire a Billing Specialist to join the HJ Team. As a member of the Billing Department, you will play an integral role in ensuring the accuracy of all submitted contracts and product pricing, as well as overseeing the correct billing and invoicing of all orders and processing necessary refunds/credits to customers and sales partners alike. In this role you will work with our customer support representatives to provide quick and accurate information related to billing and data entry. Flexibility and a willingness to jump right help the team are crucial to success in this role. We need a go-getter who is eager to learn new things and own their piece of the team goal.

What We Want You To Accomplish

• Possess a working knowledge of company policies, procedures, products, and pricing
• Process Credits and adjustment on invoices
• Prepare monthly invoice copies to sales partners
• Prepare all batch reports
• Master the ability to review and approve or reject submitted contracts and product pricing
• Develop a well-rounded understanding of how multiple order types bill and invoice
• Find and correct errors within your daily tasks to avoid future issues
• Grow with the role as new duties emerge in a dynamic workplace
• Desire to cross-train within your department to better assist your team
• Assist with summer projects such as bulk settlement and return for credit in the high school division

What You’ll Be Doing On a Daily Basis

• Daily review of pricing
• Weekly review of penny report and release holds
• Daily review of credit cards disputes
• Check and correct multiple order types before billing
• Place and release necessary billing holds
• Review contracts and product pricing submitted by customer service representatives
• Process necessary refunds, credits, and rebills
• Research and provide support documentation to dispute credit card chargebacks
• Sort and record invoices to be entered from outside vendors
• Enter orders for charges from the art and shipping departments respectively
• Ensure the validity of student orders before releasing for invoicing monthly
• Provide customer service representatives and sales partners with accurate billing information and invoices
• Data entry of student paper orders

What You Will Bring To The Table

• Time Management
• Strong math skills
• Ability to help define processes and workflow
• Previous success in a billing or finance role
• Effective communication across all levels of an organization by phone, email, and in person
• Moderate to advanced skills with Microsoft Office
• Demonstrate success in managing multiple tasks and projects at once while maintaining attention to detail
• Proven examples of process improvements
• Ability to work with multiple personality types

Education / Certifications Required

• High School Diploma or GED
• College Associate degree a plus

Physical Activities

• Daily activity includes but is not limited to lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking
• Reading, communication, math
• Ability to sit for long periods of time
• Ability to look at a computer screen for extended periods of time
• Use of a step ladder to retrieve customer files as needed

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.